AHIP Login: Access, Scores, and Certificates
Use the official AHIP Medicare training login, recover your account, find your certificate, and check that carriers received your plan year 2027 result.
Sign in at the official AHIP Medicare training portal with your National Producer Number (NPN) or account email address as the username. The portal currently serves plan year 2027.
If you already have an account, recover access to it rather than creating another. If you are enrolling for the first time, use Create a New Account. Before purchasing training, ask your carrier or upline about its enrollment route and discount terms.
Find the next action for your problem
| Problem | Next action |
|---|---|
| Forgotten username or password | Use the matching recovery link on the login page. Check that you are on the Medicare training site. |
| Recovery did not restore access | Stop repeating the same login attempt. Contact AHIP support with the error and the account you are trying to recover. |
| Two accounts or an incorrect NPN | Ask AHIP support to resolve the account record before completing training under the wrong profile. |
| A finished course is missing | Check the account and plan year first. If they match your completion record, ask AHIP to investigate. |
| AHIP shows completion but a carrier does not | Check that carrier's transmission instructions and ask it to confirm receipt. |
AHIP lists technical support in its Medicare training FAQ: support@ahipinsuranceeducation.org or 866-234-6909.
Describe the action that failed and copy the exact error message. Include the relevant course year so support can distinguish a missing 2027 completion from a prior-year record. Follow support's instructions if it needs further identity verification.
Send the result to each carrier
The AHIP portal supports sending scores to multiple health plans. After completing training, follow each carrier's instructions to transmit the result, then check the carrier's own record. Starting through a carrier link is not sufficient evidence that transmission finished.
SummaCare's 2027 instructions provide a concrete example. Agents must add SummaCare to their AHIP transmission list before submitting their certification package. SummaCare requires electronic transmission and no longer asks for a certificate PDF.
For each carrier, record the plan year, transmission date, and confirmed receipt. If a result is missing, tell carrier support which account and course you completed and when you sent it. Keep the issue open until the carrier confirms the result or identifies another required action.
Receipt of an AHIP score resolves that training item. The carrier may still need its own certification, contracting, or other readiness work. The AHIP certification overview separates those requirements.
Download your AHIP certificate
AHIP's FAQ gives this path after login: Medicare Course Home → My Certifications → AHIP Medicare Certification. Download the certificate and check its plan year.
Save a copy with your records. It can help investigate a mismatch, but follow the carrier's required delivery method; a saved PDF does not replace electronic transmission where the carrier requires it.